THE MATT McAVOY QUALITY GUARANTEE
While no editor can guarantee their work will be 100% error-free, I want all authors to instruct with confidence, and to create long-lasting relationships with them. I therefore promise that, if you find any grammatical errors I have missed, or experience any technical issues with the manuscript versions I produce, I will happily amend and/or repair them without quibble or any further charge. I can further guarantee that, when instructing a copy-editing or proofreading service, I will always carry out TWO human editor checks AND software checks as standard.
TERMS AND CONDITIONS:
I can only guarantee work personally carried out; the guarantee does not apply to any content which has been changed, amended or added by the author or anybody else following completion of your instruction. If I feel your issue relates to work added or amended after completion, I reserve the right to cross-check the manuscript in question against the one returned to you. Unfortunately this means I cannot promise to offer the guarantee beyond 12 months after completion of the instruction, as I am not permitted to retain your manuscript any longer than this under data protection regulations.
The guarantee does not imply a free rewrite if the author has changed their mind about formatting and text styling, such as from Oxford English to American English. The author is expected to make this preference clear at the point of instruction, and will be given the opportunity to do so.
Your publisher may propose additional work of a similar nature to that which I have already carried out. By purchasing my service you acknowledge that I am not responsible in any way, nor liable, if any other party wishes to make changes after my instruction, except for amending errors missed by me initially, which are always covered by this guarantee.
The guarantee will not be applied in relation to author preference in cases where we are in fundamental disagreement about grammar. I can not accommodate author preference of grammar which I consider incorrect.
In the case of created book versions, the guarantee will only apply when the version is used specifically for the purpose or platform it was specifically created, i.e., Amazon KDP; Adobe Digital Editions; Kindle, etc. However, I will always endeavour to assist authors who are experiencing problems with their chosen platform.
The guarantee will not necessarily apply to those services or products referred to as "complimentary" or "bonus products" in your appraisal, invoice or correspondence; this discernment will be made clear prior to instruction. Again, however, I will always do my best to help you with whatever problem you may be experiencing with any of the book versions Ihave returned to you.
Your statutory rights always apply and are unaffected.
